Privacy policy

Lyon MedCare, 129 rue Servient, 69003 Lyon, France, is responsible for the collection and processing of personal data as described in this privacy policy.

Data collected

Data you send to us

We collect various data that you voluntarily send to us:

  • The use of the various forms on the site transmits information to us which is retained (most often, name, telephone number, email address, and message).

Data collected automatically

In addition to the data you voluntarily provide to us, we collect data automatically:

  • Your IP address;
  • Various information about your software and hardware (screen resolution, operating system and version, browser and version, and browser language);
  • In the event that a computer is used to access the site, various information concerning your computer (the color depth of the screen, the presence of flash and its version, and the presence of Java);
  • If a mobile device is used to access the Site, various information about your mobile device (the input selector, internet service provider, make and model of phone).
  • Various metadata such as the URL of the page you are visiting, the time you visit it and how long you stay on it;
  • The channel through which you arrived on our site (direct access, search engine, social network, newsletter, commercial offer, external site or advertising);
  • The referring URL that brought you to our site;
  • In case you came to the site through a search on a search engine, the keyword used to find the site.

Use of collected data

  • The various data submitted via the contact forms are used to get in touch with you;
  • If you have agreed to receive our newsletter by email, your email address will be used so that you can receive it;
  • Your IP address is used by us to:
    • Provide you with access to the Site;
    • Know from which location (city) you are visiting the site;
    • Protect ourselves from attacks;
  • We use data about your software and hardware to:
    • Better understand the tools used by users of the site for statistical purposes and in order to improve the site;
  • Metadata such as URL, time of visit, duration of visit, channel used, referring URL and keyword searched are used to:
    • Carry out statistical monitoring of the site;
    • Identify possible problems on the site (inaccessible page, poorly referenced/positioned page, problem in the purchase funnel, etc.);
    • Identify what works well (relevant keywords, good site optimization, etc.).

Shared data

In addition to ourselves, here is who has access to the data collected:

  • Google (it is the Google Analytics tool that collects the data provided).

Under no circumstances do we sell your personal data.

Other than that, we do not disclose your personal data to third parties unless (1) you request it or authorize the disclosure; (2) disclosure is required to process transactions or provide services you have requested; or (3) we are required to do so by a governmental authority or regulatory body, in the event of a court order, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim.

Data retention period

  • Data stored on Google Analytics is kept for 26 months;
  • Data sent from contact forms is retained until deletion request.

Links to other sites

This site contains links to other sites. We are not responsible for the privacy practices or the content of other sites.


To ensure the security of our site, we have implemented various measures:

  • HTTPS encryption of the site with a TLS certificate, in order to secure exchanges between the browser and the site;
  • Hashing passwords.


We do not display any advertising on our site.


The consent period for cookies is 13 months. After that you will be asked again.

Your rights

Concerning the data we have about you, you can, at any time:

  • Request access to data;
  • Request rectification of data;
  • Request erasure of data;
  • Request restriction of data processing;
  • Object to data processing.

To find out more about your rights, go toCNIL website .

Contact us

You can contact us :